Question 1

Do you offer bulk options for events?

Accepted Answer

Yes, we cater to events like bridal showers, corporate orders and birthdays with bulk packaging options.

Question 2

Do you deliver?

Accepted Answer

Yes, we offer delivery within the greater Durban area. Delivery fees depend on your location. For orders outside Durban, please contact us to discuss arrangements.

Question 3

How do I secure my order date?

Accepted Answer

To ensure we can give your treats the attention they deserve, a 50% non-refundable deposit is required to confirm all orders. Your date is only "penciled in" until payment is received via our online portal or EFT.

Question 4

What is your cancellation and refund policy?

Accepted Answer

We understand that plans change! Cancellations made more than 7 days before the event will receive a store credit (minus the deposit). Unfortunately, cancellations within 72 hours are non-refundable as we have already begun prep and committed to your specific design.

Question 5

Do you cater for dietary requirements?

Accepted Answer

We can accommodate certain dietary needs including eggless and nut-free options. Please let us know when placing your order so we can advise on what's possible.

Question 6

Can I customise my order?

Accepted Answer

Absolutely! We love bringing your ideas to life. Whether it's a specific theme, colour scheme, or flavour combination, get in touch and we'll work together to create something perfect.

Question 7

Do you cater to specific food allergies?

Accepted Answer

While we take every precaution, all ConfettiBoxZA treats are prepared in a kitchen that handles nuts, wheat, dairy, and eggs. We cannot guarantee a 100% allergen-free environment. Please notify us of any sensitivities during checkout.

Question 8

How should I store my order?

Accepted Answer

* Keep cakes and cupcakes in a cool, dry place. 
* Fondant-covered cakes should not be refrigerated. 
* Buttercream cakes can be stored in the fridge but should be brought to room temperature before serving for the best taste.
* Cream cheese frosting must be refrigerated and brought to room temperature 30 minutes before serving.

Question 9

How should I transport my cake/cookies?

Accepted Answer

For collections, we recommend placing your treats on a flat surface (like the floor of your car) rather than a seat. Please keep the aircon on high! Once the order leaves our hands, the responsibility for its "safe travels" passes to you.

Question 10

Do you do wedding cakes?

Accepted Answer

Yes! Wedding cakes are one of our specialities. We offer tastings for wedding orders so you can choose the perfect flavour and design for your big day.

Question 11

How far in advance should I place my order?

Accepted Answer

For custom designs, we require a minimum of 7–10 days’ notice. For larger events or bulk packaging requests, 3 weeks is ideal. If you’re in a pinch, WhatsApp us and request a quicker delivery.

Question 12

Can you replicate a photo I found online?

Accepted Answer

We love using your inspiration photos to understand the "vibe" of your event! However, as every artist has a different hand, we don't do exact replicas. We will create a unique ConfettiBoxZA version that stays true to your vision.

Question 13

What happens if I am not home for my delivery?

Accepted Answer

Since our treats are perishable, we cannot leave them at your door. If no one is available to receive the delivery within our 15km radius, the order will be returned to our studio for collection. A re-delivery fee will apply if you'd like us to try again.

Question 14

How should I store my treats?

Accepted Answer

Our cakes are best served at room temperature but should be kept in the fridge until 1–2 hours before the event. Cookies should stay in their airtight packaging in a cool, dry place.

Question 15

Do you offer bulk discounts for corporate or large events?

Accepted Answer

Yes! We love a big celebration. For bulk baking or specialty packaging (perfect for weddings or corporate gifts), please contact us directly. Bulk pricing usually applies to orders of 50+ items.

Question 16

Can I change my design or flavour after I’ve paid?

Accepted Answer

Minor changes (like a colour tweak) can be made up to 7 days before the date. Major changes to size or flavour may result in a price adjustment and are subject to our current ingredient stock.

Frequently Asked Questions